Let Your Students Answer the Questions That Matter
Prospects trust people who have been where they are. Publish a directory of ambassadors, let visitors filter by degree, programme and language, and put them straight into a one-to-one chat with the right person.
A Public Directory of Real People
Every ambassador gets a card built from their own profile: country, degree, programme, the languages they speak, a short bio and their interests. Visitors filter the grid by degree, programme or language until they find someone like them.
- Filter by degree, programme and language
- Country, degree and programme on every card
- Short bio and interests
- Show or hide each profile
Straight Into a One-to-One Chat
Choosing a card opens the chat widget with that person, not a queue. Bots, welcome messages and follow-ups are switched off on the directory so the first exchange is genuinely human.
- One click opens a chat with that person
- Chatbot and welcome messages stay off
- Conversations land in the shared inbox
- Works on every channel you run
Chat Access Without Admin Access
An ambassador is an agent with a narrower role. They answer conversations and manage their own profile, but settings, reports and destructive actions stay out of reach. Your team sees them as a separate group in the users list.
- Restricted permissions by default
- No access to settings or reports
- Counted separately from staff
- Promote any agent in one field
A Knowledge Base Beside the People
The directory carries an Articles tab, so visitors who would rather read than chat can search your knowledge base without leaving the page. Categories, full-text search and a table of contents come as standard.
- Search and browse by category
- Table of contents on every article
- Article ratings
- Optional tab, on or off
Available as an Add-on
Ambassadors is an add-on to any Chat Board plan. Turn it on when you are ready and invite as many ambassadors as your programme needs.